Shipping policy

1. Shipping & Delivery Times

In-Stock Items – Contiguous U.S.

• In-stock orders ship from our U.S. warehouse.
• Estimated delivery: 3–10 days from the date you place your order.
• This timeframe includes order processing and transit.

Pre-Order Items

• Estimated Total Delivery Time: About 3 months.
• Production Time: 30–40 days.
• Shipping to Our U.S. Warehouse: 30–40 days.
• Final Delivery: 3–10 days.

New Release Items

• Estimated Total Delivery Time: About 4 months.
• Production Time: 40–50 days.
• Shipping to Our U.S. Warehouse: 30–40 days.
• Final Delivery: 3–10 days.

These estimated total timelines include production, transit to our U.S. warehouse, and final delivery. Please check the product page for item-specific shipping updates.

Orders Outside the United States

Orders outside the United States ship directly from China and are delivered within 3 months of placing the order.

For remote areas or destinations requiring special shipping arrangements, please contact support@boxkinggaming.com before ordering to confirm delivery availability and timing.

2. Shipping Restrictions & Remote Area Policy

Our warehouse does not ship to APO, FPO, or DPO addresses, nor to remote area addresses. Please provide a valid street address when placing your order.

If you are unable to provide a street address, please contact our customer service team - we can arrange for a special shipment from our China warehouse.
Please note that additional shipping fees will apply for such arrangements.

For orders outside of the United States, deliveries to remote or hard-to-reach areas may also incur extra shipping costs. We will notify you in advance if your address falls under this category.

3. Shipping Costs

For standard delivery within the contiguous United States, shipping fees are based on your order subtotal after discounts and are capped at $149 per order.

Shipping rates for Alaska, Hawaii, U.S. territories, and international destinations vary by location and the items ordered.

Your shipping charge is displayed at checkout. Remote or extended delivery areas and special shipping arrangements may incur additional fees. We will contact you before shipment if an additional charge applies.

For shipping questions, please contact support@boxkinggaming.com.

4. Tracking Information

Tracking details will be provided once your order ships from our warehouse. For order status updates, please contact our support team at support@boxkinggaming.com.

5. About Taxes

For orders shipped outside the United States, including to Europe and other international destinations, import duties, taxes, or customs fees may apply upon delivery. These are determined by your local customs authorities and are the responsibility of the customer.

We will make efforts to minimize these costs where possible, but we cannot guarantee that all fees will be avoided. Please check with your local customs office for more information regarding applicable duties and taxes before placing your order.

6. Returns & Exchanges

For return eligibility, reporting timeframes, applicable fees, and cancellation terms, please refer to our Returns & Refunds policy.

To request assistance, email support@boxkinggaming.com with your order number and details of the issue. Please contact us before returning any items.

7. Shipping Protection

To enhance your shopping experience, we offer Shipping Protection as an optional service to safeguard your order against loss, damage, delay, or delivery issues during transit.

If you purchase Shipping Protection, you may be eligible for compensation or support in accordance with our coverage terms.

For detailed information about coverage, exclusions, and how to file a claim, please refer to our Shipping Protection FAQ.

8. Please Note

Standard orders may be canceled within 30 days of purchase, provided they have not shipped.

Custom orders may be canceled before production begins. Once production has started, custom orders cannot be canceled.

To request a cancellation, email support@boxkinggaming.com with your order number. Please refer to our Returns & Refunds policy for full details.